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The Fundamentals of Great Customer Service - What You Really Need...
by Stephen Westwood

Language

English

Pages

Publication Date

September 19, 2017

Product Description
Customer Reviews
FIND OUT AND UNDERSTAND : How to deliver great customer service<br /><br />What is it that instils loyalty in your customers? Makes then come back to you time after time. Gets them to tell their friends and associates what a great business yours is.<br /><br />Providing what the customer wants, on time and at the right price is essential. Sometimes this may be enough. But is there something else? Is it the characteristic called service? What is service? It can be many things, and different things to different people.<br /><br />This book identifies the key factors which contribute to great customer service, and the aspects of human behaviour which underpin it. It provides real life illustrations of the key lessons to be learned and applied, whether your business is large or small.<br /><br />So, if you want to understand how to have that extra edge which can differentiate your business then<br /><br />DOWNLOAD : The Fundamentals Of Great Customer Service – What You Really Need To Know<br /><br />This draws on real life experiences which confirm that putting the customer at the heart of your business approach is the key. It gives specific examples of how the approach can be successfully applied in business and other organisations.<br /><br />About the Author<br /><br />Stephen Westwood is a highly experienced businessman, who has achieved successes based on the techniques and experiences outlined in this book. <br /><br />In his extensive career, he has worked with businesses large and small, as Chief Executive, Financial Director and interim executive. He is now engaged as Chairman and shareholder in several emerging businesses. He also acts as a consultant and trainer.<br /><br />One of his interim roles was to act as Director of Customer Services for a major utility company, which gave him a detailed insight in to how to enhance customer satisfaction and loyalty through the delivery of great customer service.<br /><br /><br /><br /><br />
Customer Service Automation: How to cut costs and grow businesses...
by , Adelyn Zhou

Language

English

Pages

43

Publication Date

September 18, 2017

Product Description
Customer Reviews
Today’s consumers are increasingly prioritizing customer experience and service in their purchasing decisions, sometimes even over product or price. <br /><br />At the same time, costs to service high consumer expectations are rising rapidly. Customer support tickets can cost several dollars each and require multiple days to resolve, while agent churn is high and job satisfaction is low.<br /><br />Businesses increasingly depend on automation, artificial intelligence, and bots to handle routine or simple inquiries while escalating important and strategic issues to experienced human staff.<br /><br />Intelligent application of emerging technologies to customer experience have lead to up to 90% lower support costs, 99% lower resolution times, and significantly elevated morale for support teams.<br /><br />Learn how leading global companies have successfully implemented customer experience automation and how you can adapt winning solutions to your own business.<br /><br />Selection of Topics Covered:<br />*State of Customer Service<br />*Models of Artificial Intelligence in Customer Care<br />*Landscape of Providers and Categorizations<br />*Difference Among Bots, Artificial Intelligence and Human-in-the-Loop Solutions<br />*Typical Deployment of Artificial Intelligence Solutions<br />*Metrics for Success and Return on Investment (ROI) Calculations<br />*Best Practices and Tips<br />*Case studies and Performance Results<br />*Deep Dives Into Established Technology Providers<br />*Deep Dives Into Fast Growing Startup Providers
CROYEZ-MOI, JE VOUS MENS: Résumé en Français (French Edition)
by Sébastien TISSIER

Language

French

Pages

13

Publication Date

September 18, 2017

Product Description
Customer Reviews
Découvrez mon résumé en 3000 mots environ de Croyez-Moi je vous Mens de Ryan Holiday<br /><br />Extrait : Aujourd’hui, dans notre société dominée par Internet, la plupart des gens ont les informations sur le Web. Ces nouvelles sources, comme les Blogs, sont les journaux du XXIe siècle. Et comme les journaux, les Blogs sont à la recherche d’histoires fraîches. Ce qui veut dire, qu’ils regardent ce qui est diffusé dans les réseaux sociaux, comme Twitter, mais aussi ce qui est écrit sur les petits Blogs.
Transformative Digital Marketing: Social Media & Digital Marketin...
by , James Clark

Language

English

Pages

256

Publication Date

September 18, 2017

Product Description
Customer Reviews
Apply what a modern<br />marketing agency knows<br />and does to grow your business.
surisuteppudekachigumiinshokutehe: chisanakojintendemoasshosuruho...
by oiwa ryoya

Language

Japanese

Pages

78

Publication Date

September 18, 2017

Product Description
Customer Reviews
【大繁盛店になるためのノウハウ公開】<br /><br />あなたが目指すべき飲食店とはどんなお店でしょうか?<br />行列ができているお店、儲けているお店、テレビ取材が来るお店。<br />よく憧れを抱かれるようなお店はこんなところでしょうか?<br /><br />しかし、私に言わせれば、これだけでは勝ち組飲食店とは言い切れません。<br />飲食店をやっていく上で最も大切な視点が抜けているのです。<br />では、その視点とは何か?<br />それは、時間軸です。<br />行列ができる、儲けている、テレビの取材が来るなどは現状を評価されているだけであり、その評価が続かないことには全く意味がないのです。<br /><br />もちろん、現状を評価されているということは素晴らしいことです。<br />ですが、いくら行列ができていても、のちに潰れてしまっては飲食店経営の成功とは言えませんね。<br />逆に大きくは評価されないが、末長く続いているお店の方がよっぽど成功と言えるでしょう。<br />太く短い経営戦略より細く長い経営戦略をとるべきなのです。<br /><br />では、細く長い経営戦略をとっているお店が勝ち組飲食店?と言うと、それよりもっと上があることに気がつくと思います。<br />太く、そして、永く続くお店こそが本物の勝ち組飲食店なのです。<br /><br />本書では、その本物の勝ち組飲食店になるための方法が書かれています。<br />しかし、その方法を知るだけでは意味がありません。<br />実行しないことには何も変わらないからです。<br />ですので、この本書を読んでくれた皆さんが実行に移しやすくなるように3ステップにまとめました。<br />1ステップ1ステップ着実に進んでいくことが大切です。<br />確実な足取りで本物の勝ち組飲食店を目指してください。<br /><br /><br />【目次】<br /><br />はじめに<br />1、高付加価値・高単価戦略の進め方<br />・高付加価値・高単価戦略とは?<br />・大繁盛への3ステップ<br />・マーケティング改革の手順<br />2、客単価の上げ方<br />・客単価を上げる施策<br />・接客を変える方法<br />・メニューブックを変える方法<br />3、リピートの仕組みの作り方<br />・リピートの仕組みを作る施策<br />・リピート率を上げる接客法<br />・リピート率を高めるツール<br />4、集客の仕方<br />・飲食店のターゲットを絞る<br />・集客媒体を決める<br />・魅力的なオファーをつける<br />・文章を書く<br />・経営必須のリストの集め方<br />あとがき<br /><br /><br />【著者プロフィール】<br /><br />栃木県出身。<br />個人飲食店を専門とするコンサルタント。<br /><br />『個人飲食店は、高付加価値・高単価戦略で美しく稼ぐべし』<br />というコンセプトを掲げ、客単価UPを得意とする。<br /><br />元々飲食業界で働いていたという経験と独自の研究の成果を生かし、個人飲食店を専門とするコンサルタントとして起業。<br /><br />今では、<br />『売上を上げるだけでなく、真剣に仕事と向き合い、心から仕事を楽しみ、お金、時間、精神面の3つの自由を手に入れ、人生を幸せに生きていける人を増やす』<br />ということを信念に活動している。<br /><br /><br />【公式メディア】<br />小さな店こそ大繁盛<br />http://h-kaze.com/
Introdução a arte de vendas (Negociando Obejtivos Livro 1) (Por...
by Joamir Barros

Language

Portuguese

Pages

44

Publication Date

September 17, 2017

Product Description
Customer Reviews
Enfrentamos diversas dificuldades em nosso dia a dia e ficamos a deriva em meio a posições que precisamos tomar.<br />Pessoas enfrentam bloqueios e até parecem que andam em areias movediças, quanto mais se mexem, mais afundam.<br />Na verdade, tudo se trata de fatores internos. São nossas crenças que nos padronizam, e assim, fazemos bons ou péssimos negócios.<br />Precisamos vencer superstições, medos, preconceitos entre tantos males que nos cercam e entender que estamos em um mundo com um grande objetivo que precisa ser despertado em cada um, vender.<br />Somos todos vendedores, precisamos entender o que vender e para quem vender, entender como negociar aquilo que está em nossas mãos para o alcance daquilo que nos interessa.<br />Este livro nos desperta para algo extraordinário, que negociamos o tempo todo. Parece óbvio, mas não nos comportamos como tal em nossa rotina.<br />Vacilamos constantemente por não levar a sério o que realmente se precisa ser levado.<br />Precisamos vender e negociar para termos o que realmente interessa.<br />
HOW TO SELL
by Shon Snow

Language

English

Pages

Publication Date

September 19, 2017

Product Description
Customer Reviews
THE DEFINITIVE GUIDE TO GETTING PAID<br /><br />How to survive and thrive in cutthroat corporate sales<br />How to get new clients and keep them paying you every month<br />How to build your bankroll and execute an exit plan from sales<br />How to use your sales skills to build your own service business<br />How to succeed in your own service business and live free<br /><br /><br />HERE IS EXACTLY WHAT YOU GET<br /><br />The ugly truth about sales and what it takes to win<br />An ultra detailed overview of the best industries for making bank<br />How to get hired in sales, even if you don't have experience<br />How corporations really work and how to play office politics<br />The daily psychological strategies you need to succeed in sales<br />The interpersonal strategies you need to survive<br />What to expect from life in sales - the good, the bad, and the ugly<br />The 17 keys to sales success<br />My foolproof, 100% applicable, no bullshit method for selling clients<br />My razor sharp method for keeping clients<br />How to build your bankroll and exit plan<br />How to start your own service business and never work for anyone again<br /><br /><br />HOW THIS BOOK WILL BENEFIT YOU<br /><br />You'll learn how to make the money you deserve<br />You'll learn how to develop mental toughness you never thought possible<br />You'll learn the path to financial freedom<br />You'll learn how to man up, impose your will and get what you want out of life<br />You'll learn how to make your dream of success a reality
Create Your First Ecommerce Business: Sell Through YouTube Market...
by Terrence McLead

Language

English

Pages

81

Publication Date

September 19, 2017

Product Description
Customer Reviews
<b>Apply These 2 Income Accelerators to Help You Quit Your Day Job This Year!</b><br /><br />Here are some dead simple ways to make money without any investment of huge capital and only minimal time required on your part!<br /><br />Here's a preview of what you will get:<br /><br /><b>YOUTUBE PRODUCT MARKETING</b><br />- How to do your product research on Amazon<br />- The top 4 categories to target for beginners<br />- The magic 4 criteria that you can use as a guide for a better chance of finding a killer product<br />- How to confirm market size and demand via K****** P****** & Youtube itself<br />- How to find the best keywords to target rght now<br />- How to create your video review and the guidelines to follow to create an awesome one<br />- How this one simple trick can add 100% more sales to your bottomline!<br />- How to upload your video on Youtube with SEO in mind<br />- How to rank your videos with 5 minutes of work<br /><br /><b>FREECOMMERCE 101</b><br />- How to find products that are guaranteed best-seller! <br />- How to create a website for FREE <br />- How to set up payment for hassle free transaction <br />- How to drive free traffic via <br />- FACEBOOK <br />- YOUTUBE <br />- GOOGLE SEO <br /><br />READ THIS BOOK BUNDLE AND AVOID THE SAME MISTAKES I DID WHEN I WAS JUST STARTING OUT.<br /><br /><b>Scroll Up and Download Your Copy Today!</b>
Internet Affiliate Authority: Making Money Selling Affiliate Prod...
by Terrence McLead

Language

English

Pages

Publication Date

September 19, 2017

Product Description
Customer Reviews
<b>Apply These 2 Income Accelerators to Help You Quit Your Day Job This Year!</b><br /><br />Here are some dead simple ways to make money without any investment of huge capital and only minimal time required on your part!<br /><br />Here's a preview of what you will get:<br /><br /><b>AFFILIATE AUTHORITY BLOG</b><br />- The top 3 niches to target and the exact sub-niches under it<br />- How to look for these niches and how to understand your market better<br />- The 3 point criteria to follow whenever you're choosing a product to sell<br />- This one secret method that will give you hundreds of keywords to target even without market research<br />- How to create a WordPress website in 20 minutes or less<br />- The exact settings to follow for maximum SEO power<br />- How to systematise your affiliate website flow<br />- How to write your product review from a-z<br />- Some examples of website you can copy<br />- How to rank your website by outsourcing your SEO online<br /><br /><b>PHYSICAL GIFT JACKING</b><br />- How to find keywords to target <br />- How to hi jack profitable searches <br />- How to create a website <br />- How to write a product review <br />- How to apply SEO tactics to increase website rankings <br />- ON PAGE SEO and BACKLINKING methods that works <br />- How to turn product views into cash! <br /><br />READ THIS BOOK BUNDLE AND AVOID THE SAME MISTAKES I DID WHEN I WAS JUST STARTING OUT.<br /><br /><b>Scroll Up and Download Your Copy Today!</b>
Selling Online Formula: How to Get Started with Online Selling Th...
by Terrence McLead

Language

English

Pages

Publication Date

September 19, 2017

Product Description
Customer Reviews
<b>Apply These 2 Income Accelerators to Help You Quit Your Day Job This Year!</b><br /><br />Here are some dead simple ways to make money without any investment of huge capital and only minimal time required on your part!<br /><br />Here's a preview of what you will get:<br /><br /><b>FREE ECOMMERCE BLUEPRINT</b><br />- Dropshipping explained in 30 seconds<br />- How to do your product research on AliExpress<br />- The 5 point criteria to follow to guarantee a best-selling awesome product to sell<br />- Why you should choose this specific kind of shipping all the time<br />- A real life example of a product research<br />- How to create your website and set up your sales page<br />- How to set up your peyment method<br />- How to find keywords to rank for in Google<br />- How to use F**** or S**** Market for your SEO <br /><br /><b>AMAZON FBA </b><br />- How AMAZON FBA works and what to do every step of the way <br />- How to find the most profitable products <br />- The types of products that will be guaranteed best-sellers <br />- How to sign up for a FBA account <br />- How to write a product listing that sells your products fast! <br />- How to rank your listings on the first page of Amazon's search <br />- How to ship your products without any inventory stress <br />- The best practices to follow so you can grow your importing business consistently <br /><br />READ THIS BOOK BUNDLE AND AVOID THE SAME MISTAKES I DID WHEN I WAS JUST STARTING OUT.<br /><br /><b>Scroll Up and Download Your Copy Today!</b>

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??-??! ?????????? ? ??????!Introduce Yourself
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Gregory RzeczkoIntroduce Yourself
Hello, my name is Gregory Rzeczko, founder of KindReader.com. KindReader.com allows users to find books that fit specifically into their budget. The categories include: Free, Prime, <$1, <$2, <$5, <$10, and <$20. After choosing a price point, users can browse by category with new features that make the process more intuitive. Let me know what you think of KindReader.com and post i...

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Kind Reader Monthly Drawing (March 2017)

Congratulations to February 2017's winner Henry H. of New York, USA.

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